Contact Information

If you have any questions about products, orders, shipping, returns, or other issues encountered during the shopping process, please contact us through the following contact methods. We will do our best to provide you with the information and assistance you need.

1. Website Details

Website Name: RaellumaWebsite Domain: raelluma.com

2. Contact Details

Email: hello@raelluma.com

Phone: +81 475-22-4836

Mailing Address: 1756-14 Mutsuno, Mobara-shi, Chiba 297-0012, Japan

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET)

3. Customer Support

You may contact us through the above contact methods for inquiries about the following matters:

Product information and general shopping questionsOrder status and payment-related questionsShipping and logistics inquiriesOrder cancellation requestsReturns and refundsPrivacy-related questionsOther website use or customer service questions

If your inquiry concerns a specific order, we recommend providing your order number and briefly describing the issue you encountered so that we can better understand your needs.

4. Shipping Coverage

Our shipping coverage includes all 50 U.S. states, subject to applicable shipping restrictions. Actual shipping availability may vary depending on the product, delivery address, and related shipping restrictions.

For detailed information about shipping fees, order processing times, and estimated delivery times, please refer to the website's Shipping Policy.

5. Contact Us

If you need product information before placing an order, or need to check order, payment, and shipping status after placing an order, please contact us by email or phone.

We appreciate your interest in our website and will do our best to provide you with clear and friendly information and support.