Raelluma respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, share, and protect your personal information when you visit raelluma.com, place an order for products, or contact us.
1. Information We Collect
Depending on how you use the website, we may collect the following information:
Contact information: Name, email address, phone number, and shipping address.Order information: Products purchased, order records, shipping information, and return and refund records.Payment information: Transaction details and payment status. Depending on the actual payment arrangements, card information may be processed directly by the payment service provider.Communication information: Inquiries, after-sales requests, and related attachments you send via email or other available contact methods.Device and usage information: Where permitted by the actual technical configuration, IP address, browser type, device information, and website access records.Cookie information: Depending on the actual website configuration, cookie identifiers, preference settings, and related usage data.2. How We Use Your Information
We may use personal information for the following purposes:
Processing orders, payments, deliveries, returns, and refunds.Responding to customer inquiries and providing after-sales service.Managing user accounts (if applicable).Maintaining website operation, security, and stability.Preventing fraud, abuse, and unauthorized activities.Analyzing website usage and improving the shopping experience.Sending marketing communications or conducting advertising campaigns where permitted by applicable law and consistent with your choices.Complying with applicable law and related legal obligations.3. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support basic website functions, remember user preferences, analyze website usage, or, where applicable, conduct advertising measurement.
Cookies may include necessary, functional, analytical, and advertising types, but the specific types depend on the actual website configuration.
You may manage some cookies through the cookie settings tool actually provided on the website or through your browser settings. For non-essential cookies that require prior consent under applicable law, we will enable them only after obtaining valid consent. Merely continuing to browse the website does not necessarily constitute valid consent.
Disabling some cookies may affect the normal use of the shopping cart or other website functions.
4. How We Share Your Information
Within the scope of business needs and as permitted by applicable law, we may provide necessary personal information to the following categories of recipients:
Payment service providers, for processing payments and refunds.Delivery and logistics service providers, for product delivery and return shipping.Website hosting and technical service providers, for maintaining website operation.Customer support, analytics, or advertising service providers (if such services are actually used).Courts, regulatory authorities, or other institutions entitled by law to receive information.Parties lawfully involved in processing relevant information in an applicable merger, asset transfer, or other business transaction.If applicable law grants you the right to opt out of the sale or sharing of personal information or targeted advertising, we will provide appropriate choice mechanisms in accordance with the relevant requirements.
5. Information Retention and Security
We retain personal information only for the period necessary to achieve the relevant business purposes, fulfill legal obligations, resolve disputes, or as permitted by applicable law.
Different types of information may have different retention periods. When information is no longer needed, we will delete, anonymize, or otherwise lawfully process the relevant information in accordance with applicable law and actual technical capabilities.
We will take reasonable and appropriate data protection measures based on the nature of the personal information, processing risks, and applicable legal requirements. However, no method of electronic data transmission or storage can guarantee absolute security.
6. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to or information about the personal information we process.Request correction of inaccurate information.Request deletion of personal information that meets the conditions for deletion.Request a copy of your personal information.Opt out of the sale or sharing of personal information or targeted advertising activities as provided by applicable law.Withdraw consent for processing based on consent.Appeal the outcome of a privacy request where such a right is granted by applicable law.You may submit a privacy request by sending an email to hello@raelluma.com. Please provide, as far as possible, your name, relevant order number (if applicable), the content of your request, and your contact email address.
To protect your information, we may verify your identity within a reasonable scope. The processing time for requests and applicable exceptions will be determined in accordance with the relevant law.
7. Applicable Privacy Laws
The processing of personal information will be determined based on actual business activities and applicable law, including applicable U.S. federal and state privacy laws.
Privacy protection requirements may differ among states, so the specific rights and applicable conditions may vary depending on your location and the relevant processing activities.
The EU General Data Protection Regulation (GDPR) applies only where its territorial and substantive conditions of applicability are met. If the GDPR applies, personal information processing will be based on an appropriate legal basis depending on the specific circumstances, such as performance of a contract, compliance with legal obligations, obtaining user consent, or pursuing legitimate interests, and the rights of relevant data subjects will be protected within the applicable scope.
8. Children's Privacy
Our website is intended for general consumers. If we discover that children's personal information has been collected in a manner that violates applicable law, we will take appropriate measures in accordance with applicable law.
9. Policy Updates
We may update this Privacy Policy based on business changes, website function adjustments, or legal requirements. The updated version will be posted on this page. We recommend that you review this policy periodically to stay informed of relevant changes.
10. Contact Us
If you have any questions about this Privacy Policy or the processing of personal information, please contact us through the following methods:
Website: raelluma.com
Email: hello@raelluma.com
Phone: +81 475-22-4836
Mailing Address: 1756-14 Mutsuno, Mobara-shi, Chiba 297-0012, Japan
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET).